OUR SERVICES ARE FOCUSED ON CUSTOMER RELATIONSHIP AND SOCIAL TECHNOLOGY RELATED PROJECTS AND NEEDS.
Specialising in customer relationship and related solutions, BxC helps small and medium size businesses along their journey of a new system implementation. Getting the right partner is important on this journey and the benefit of using BxC is our network of resources. Sometimes the right implementation team doesn’t exist at one single company. To ensure your new solution implementation is successful we look further than our own resources and get the right team together.
BUSINESS AND SOLUTION ARCHITECTURE
Architecture is critical to the success of organisations customer systems. Making sure that the architecture is flexible enough to allow for change in the future, yet robust enough to carry the heavy load it needs to today. Our expert team will review your current architecture alongside your future needs and requirements to recommend a best of breed architecture.
CUSTOMER RELATIONSHIP STRATEGY
Strategy defines what processes and system are needed to service your customers. Putting a strategy in place for your “customer facing” processes will make your business targeted and efficient. A customer strategy is the playbook that your team uses to engage at every level of customer interaction. The right people involved in the right plays makes a difference.
BUSINESS PROCESS ANALYSIS & IMPROVEMENT
Business Experience Consulting is your address for business development through Consulting. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We strategise using smart tools and global resources to understand the implications of every brand choice and organizational decision.
BUSINESS CASE DEVELOPMENT
The business case is what underpins all of projects and changes we make in business. Having the right business case, focused on the right elements will help with the internal sell of a new project or system. Our team will work alongside yours to research and provide the inputs needed to produce a well-rounded and detailed business case ready for executive review.
Sometimes all that is required is a resource to help. Your project might be understaffed or your support team over worked. BxC can provide skilled developer and functional resources to fill the business gaps you have right now, giving you the ability to keep running while looking for the right hire.